Claims support
Insurance matters most when something goes wrong.
Finmirai can guide you through the information and documentation needed for the claims process, subject to policy terms and the insurer's process.
How it works
What to expect when you contact us
- 01
Tell us what happened
Use the claim-support form, call or WhatsApp us.
- 02
Share basic details
Policy number, insurer, date of incident, claim type and your contact details.
- 03
Document guidance
We share a checklist of documents based on your claim type.
- 04
Finmirai support
We guide and coordinate within the broker's role, and help you communicate with the insurer.
- 05
Follow up
You receive a service reference number and we follow up with you on progress.
- 06
Resolution
Claim assessment and settlement remain subject to the insurer, the policy terms and the applicable process.
Claim support request
Tell us what happened
We'll create a service request and contact you. For emergencies such as hospital admission, also call us directly.
Inform your insurer too
Your policy may require you to notify the insurer within a set time. Check your policy or call the insurer's helpline.
Urgent? Call +91 89395 95270
Document guidance
Documents insurers commonly ask for
A starting point only. The insurer may ask for additional documents depending on your policy and the circumstances.
Health claims
- Policy / health card and photo ID
- Claim form
- Discharge summary
- Hospital bills and payment receipts
- Investigation reports and prescriptions
- KYC and bank details for reimbursement
Motor claims
- Policy copy and claim form
- Registration certificate (RC)
- Driving licence of the driver
- Photographs of damage
- Repair estimate and invoice
- Police report (FIR) for theft or third-party injury
Home & property claims
- Policy copy and claim form
- Photographs of the damage
- Proof of ownership / purchase bills
- Police report for burglary or theft
- Fire brigade report where applicable
- Repair or replacement estimates
Travel claims
- Claim form and passport copy
- Travel tickets and boarding passes
- Medical reports and bills
- Airline report for baggage loss or delay
- Police report for theft abroad
FAQs
Claims questions
Does Finmirai settle my claim?
No. The insurer assesses and settles claims under the policy terms. Finmirai helps you understand the process, organise documents, communicate with the insurer and follow up.
Can you help if I didn't buy my policy through Finmirai?
Please contact us and tell us about the situation. We'll let you know honestly whether and how we can help.
When should I inform the insurer?
As soon as reasonably possible. Most policies set time limits for claim intimation, and late intimation can complicate claims. If you're unsure, contact us immediately.
Should I email my medical reports or ID documents?
Please don't send sensitive documents by plain email or social media. We'll tell you exactly what's needed and how to share it securely.
My claim was rejected or partly paid. What can I do?
Ask the insurer for the reason in writing. We can help you understand the decision and the options available, including the insurer's grievance process.