Grievance Redressal
How to raise a complaint with Finmirai Insurance Brokers and the escalation options available to policyholders.
Draft for review — final wording must be approved by Finmirai's compliance professional before publication.
We want to resolve concerns quickly and fairly. If you are unhappy with our service, please tell us.
Step 1 — Contact us
Finmirai Insurance Brokers Private Limited, B4, Ceebros Rangam Apartments, 11, Cenotaph Road, Teynampet, Chennai – 600018. Phone: +91 89395 95270. Email: support@finmiraiindia.com.
[Grievance officer name, email and phone — to be confirmed]
Step 2 — Acknowledgement and resolution
[Acknowledgement and resolution timelines — to be confirmed]
Step 3 — Escalation
If a complaint concerns an insurer's decision, you may also use the insurer's own grievance redressal process. Policyholders may additionally have recourse to the regulator's grievance system and to the Insurance Ombudsman, subject to the applicable rules.
[Verified escalation links and details (regulator portal, Insurance Ombudsman) — to be confirmed]